Contact us


Existing customers

If you have a billing enquiry (9.00am – 5.30pm UK time weekdays, excluding UK bank and public holidays) or need some technical help (24/7) logging in or ordering an eVoucher, please contact us by:

Please remember: when you call or email, please give us your BT Wi-fi account number.


New customers

For enquiries or help with ordering any of our subscription products, please contact us by:

  • calling Freefone 0800 022 33 22* and choose option 2 then option 1 (9.00am – 5.30pm UK time weekdays, excluding UK bank and public holidays)
  • +44 132 556 0841 from outside the UK**
  • email

Thank you.

* Calls to this number are free from BT landlines and BT payphones. There may be a charge from mobiles, please check with your service provider.

** International number is charged at your telephone provider's international call rates.