Help and advice

Have you forgotten your username or password, or need help logging in to use BT Wi-fi?

What type of customer are you?

I have a BT Wi‑fi voucher or subscription
I have Broadband at home from BT
BT is my mobile operator
I have Business Broadband from BT
I have never used BT Wi‑fi before
I have a BT Wi‑fi voucher or subscription

I have a BT Wi‑fi voucher or subscription

Do you still pay for BT Wi‑fi access yourself by monthly subscription or voucher? Login to my BT Wi‑fi account I’ve forgotten my BT Wi‑fi account login details Help to login If you have a subscription which is paid for by the company or organisation you work for and you don’t know your login details, please contact your company’s IT administrator for support.
I have Broadband at home from BT

I have Broadband at home from BT

Most people use their BT ID to login. It’s the same details you use to login to MyBT on bt.com to manage your account. Alternatively, if you’ve been a customer for a long time, you may use your BT broadband username (btinternet.com email address) and password. I’ve forgotten my BT ID password I’ve forgotten my BT ID username I’ve forgotten my BT Broadband username/password Help to login to BT Wi‑fi as a BT Broadband customer
BT is my mobile operator

BT is my mobile operator

To access this service, you must download the BT Wi‑fi app as directed during the set up process for the BT Mobile app. Download the BT Wi‑fi app You need to login with the BT ID that was used to activate the SIM. This is the username used to log in on bt.com to manage the BT Mobile account. I've forgotten my BT ID password I've forgotten my BT ID username Help to login to BT Wi‑fi as a BT Mobile customer
I have Business Broadband from BT

I have Business Broadband from BT

You need to log in with the primary account holder’s @btconnect.com email address and password. If you’re having problems, there’s more log in help available online. I’ve forgotten my password I’ve forgotten my username General help link
I have never used BT Wi‑fi before

I have never used BT Wi‑fi before

You can buy a monthly subscription to get regular access to BT Wi‑fi hotspots, or a voucher for short-term access. Buy a BT Wi‑fi voucher or subscription BT Broadband and BT Mobile customer receive unlimited free access to the UK’s largest wi‑fi network. Our BT Broadband packages Our BT Mobile packages

Need help connecting?

Get help setting up a wireless connection on your device and view our step to step guides to logging in.

Common Questions

Lots of help about BT Wi‑fi, BT Broadband and choosing which wi‑fi access is best for you.

Dummies guide to BT Wi‑fi

Want to use BT Wi‑fi but not sure how? Our short guide will explain where you can find us and how to get online