About wi-fi

Before you start

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Before you can connect to the internet by wireless, you need:

• a laptop, tablet or smartphone
• BT Broadband (which comes with unlimited free BT Wi-fi minutes) or a BT Openzone subscription or voucher.

Please check that:

• your wireless device's Service Set Identifier (SSID) is set to - or that you've selected - BTOpenzone or BTWifi (case sensitive, no spaces)
• your network type is set to 'any' or 'infrastructure'
• your wireless network key/data encryption is disabled and not set to WEP
• if you're going to access a company network, make sure you've disabled Internet Explorer proxy settings. If you need some help, please go to how to login with BT Wi-fi
• when logging in to BT Wi-fi, you've typed your username and password correctly - remember no capital letters and please check spelling (if you've copied and pasted your username or password, make sure there's no space after it)

Need technical help?

If you've a problem, please see our common questions. If you still need some help, call us on:

• Freefone 0800 022 33 22* (24/7) or
• +44 132 556 0841 from outside the UK **.

* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.

** International number is charged at your telephone provider's international call rates.