FAQs

BT Broadband (which includes BT Broadband at home and BT Business Broadband) is the UK's most complete high-speed broadband internet service, with up to 20Mb download speeds, the wireless BT hub and inclusive free wi-fi minutes.

To use your free wi-fi, just use your primary BT Broadband username and password to get online at BT Wi-Fi hotspots.

For your home...

BT Broadband is the UK's most complete high-speed broadband internet service, with up to 20MB download speeds and inclusive free wi-fi minutes. You also get:

  • a BT Home Hub, with our best ever wireless signal, wireless 'n' technology and built-in security
  • all the online storage you need for your precious photos, files and more
  • expert help when you need it, free from your landline 24/7 or online
  • the best of the web all in one place - on your easy to use BT Yahoo! Homepage

There's more too - find out at www.bt.com/broadband

And switching your broadband to us is easy. Find out how to switch your broadband

Or you might be able to get BT Infinity, our super fast fibre broadband service. Find out more and see if it's in your area at www.bt.com/broadband/ultrafast/

For your business...

BT Business Broadband comes with:

  • a BT Business Hub with 'Smart Wireless' that chooses the strongest wireless channel
  • ten extra email addresses
  • Outlook Web Access and spam protection
  • easy installation (or, for an extra charge, we can do it for you)
  • online help 24/7

plus unlimited BT Wi-Fi minutes for internet access when you're out and about.

Find out more at https://business.bt.com/products/broadband-and-internet/

Or you might be able to get BT Infinity, our super fast fibre broadband service. You can find out more and check availability in your area with our availability map

If you signed up for BT Broadband since March 2009, you're already registered for BT Wi-Fi, unless you've opted out. You can check your status, and opt in or out. Once you've opted in, you can get online at a BT Wi-Fi hotspot using your BT Broadband email address and password.

BT Business Broadband customers can find answers to most questions about their free wi-fi access here.

Yes. BT Broadband comes with free unlimited wi-fi minutes. If you aren't a BT Broadband customer, you can buy a BT Wi-Fi voucher online

To find out more about BT Broadband for home use, go to http://www.bt.com/broadband

To find out about BT Broadband for business use, go to https://business.bt.com/products/broadband-and-internet/

Yes you can and it's easy. Find out how to switch your broadband.

Get access to the UK’s largest wi-fi network