How to connect and login


Connect using your laptop

Just choose and follow the simple steps


Select the device below and follow the steps on how to connect your device.

To set up a wireless connection using Windows 10:

  1. To access the list of available wireless networks in Windows 10, click the Start button to open the Start menu and select the Settings option.
    screen shot of above instruction
  2. Left-click on the Network & Internet option, and then Wi-Fi.
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  3. The list of available wireless networks will be presented. Left-click on the BTOpenzone, BTWifi-with-FON or BTWiFi icon.
    screen shot of above instruction
  4. Tick the 'Connect automatically' box if you'll be using the service on a regular basis, and click the Connect button.
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  5. Select the browser e.g. Internet Explorer, and log in using your BT Broadband or BT Wi-fi subscription or voucher.
    screen shot of above instruction
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To set up a wireless connection using Windows 8:

  1. Hover your cursor over the top right-hand corner of the screen which will then present the Charms Bar (menu bar) and select the Settings option.
    screen shot of above instruction
  2. Left-click on the WiFi networks option.
    screen shot of above instruction
  3. The list of available wireless networks will be presented. Left-click on the BTOpenzone, BTWifi-with-FON or BTWiFi icon.
    screen shot of above instruction
  4. Tick the 'Connect automatically' box if you'll be using the service on a regular basis.
    screen shot of above instruction screen shot of above instruction screen shot of above instruction
  5. Select the browser e.g. Internet Explorer, and log in using your BT Broadband or BT Openzone subscription or voucher.
    screen shot of above instruction
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To set up a wireless connection using Windows 7:

  1. Hover your cursor over the network connectionsnetwork connections icon located at the bottom right-hand corner of the screen.
    screen shot of above instruction
  2. Left-click the icon to bring up a list of available wireless networks.
    screen shot of above instruction
  3. Left-click on the BTOpenzone, BT Fon or BTWiFi icon. Tick the 'connect automatically' box if you'll be using the service on a regular basis.
    screen shot of above instruction
    screen shot of above instruction
  4. When connecting for the first time you'll be asked to select a location. We recommend you choose the 'Public network' option.
    screen shot of above instruction
  5. If you've BT Broadband, login with your email address and password.
  6. If you've a BT Openzone subscription or voucher, login with your username and password.
  7. After successfully authenticating, open a new tab rather than close the web browser - now you're ready to browse the internet.
  8. Launch your virtual private network (VPN) now, if you're using one, and login - once connected to your VPN, you'll have internet access.

When you want to end your session on the internet

  1. Exit any VPN first.
  2. Open the tab that's showing you're connected to BT Wi-fi
  3. Click on the log out button to disconnect.
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To set up a wireless connection using Mac OSX:

  1. Click the wireless icon at the top right of the screen and select BTOpenzone, BT Fon or BTWiFi from the drop-down menu.
  2. If you've BT Broadband, login with your email address and password.
  3. If you've a BT Openzone subscription or voucher, login with your username and password.
  4. After successfully authenticating, open a new tab rather than close the web browser - now you're ready to browse the internet.
  5. Launch your virtual private network (VPN) now, if you're using one, and login - once connected to your VPN, you'll have internet access.

When you want to end your session on the internet

  1. Exit any VPN first.
  2. Open the tab that's showing you're connected to BT Wi-fi.
  3. Click on the log out button to disconnect.
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Connection tips

Note: if you accidentally lose the web browser window confirming your connection, type https://www.btopenzone.com:8443/home or https://www.btopenzone.com:8443/status into your address bar and the window will reappear.

Important: if you're using Windows XP (SP2) or Windows Vista and view wireless connection status, you'll see BT Wi-fi and BT Openzone described as an 'Unsecured wireless network' or similar. Windows XP (SP2) and Windows Vista describe most public access wireless networks in this way. Please ignore this. We use sophisticated 128-bit public key encryption during login to protect transfer of your data. Account traffic is encrypted and your account is password protected.

Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

If your account 'locks', call Freefone 0800 022 33 22* (+44 132 556 0841 from outside the UK**) at any time to unlock it.

Need technical help with wi-fi?

If you've a problem, please see our common questions.

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Login using your laptop


When you're in a BT Wi-fi hotspot or outdoor coverage area with your wireless-enabled device

  1. Switch on wireless capability
  2. Select BT Wi-fi from the wi-fi signal icon in your system tray and connect
  3. Open your web browser - a BT Wi-fi login page will appear. If it doesn't, type 'www.btwifi.com' into your browser's address bar.
  4. Select BT Wi-fi (if not already selected) and login by entering your username and password - a new web browser window will open confirming you're connected.

  5. Minimise, rather than close, the web browser window - now you're ready to browse the internet.

  6. Launch your virtual private network (VPN) now, if you're using one, and login - once connected to your VPN, you'll have internet access.

When you want to end your session on the internet

  1. Exit any VPN first.
  2. Maximise the web browser window that's showing you're connected to BT Wi-fi.
  3. Click on the logout button to disconnect.

Note: if you accidentally lose the web browser window confirming your connection, type https://www.btopenzone.com:8443/home or https://www.btopenzone.com:8443/status into your address bar and the window will reappear.


Important

If you're using Windows XP (SP2) or Windows Vista and view wireless connection status, you'll see BT Openzone described as an 'Unsecured wireless network' or similar. Windows XP (SP2) and Windows Vista describe most public access wireless networks in this way. Please ignore this. BT Openzone uses sophisticated 128-bit public key encryption during login to protect transfer of your data. Account traffic is encrypted and your account is password protected.


Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

If your account 'locks', call Freefone 0800 022 33 22* (+44 132 556 0841 from outside the UK**) at any time to unlock it.


* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.

** International number is charged at your telephone provider's international call rates.

Help & support

Lots of help about BT Wi‑fi, BT Broadband and choosing which wi‑fi access is best for you.

Security

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