How to connect and login

Tips on using BT Wi-fi

I've closed the browser window that shows my connection. How can I get it back?

If you accidentally lose the web browser window confirming your connection, type into your address bar and the window will reappear.

Tip: we suggest you bookmark this web page or add it to your favourites to easily find it again, should you need it.

Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.

* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out for details.

** International number is charged at your telephone provider's international call rates.

Need technical help with wi-fi?

If you've a problem, please see our common questions.

Need help connecting?

Get help setting up a wireless connection on your device and view our step to step guides to logging in.


Find out how we help keep you safe and secure when you're using BT Wi‑fi.

Help & support

Lots of help about BT Wi‑fi, BT Broadband and choosing which wi‑fi access is best for you.