How to connect and login
Tips on using BT Wi-fi
- I've closed the browser window that shows my connection. How can I get it back?
- Important: remember to log out
- Need technical help with wi-fi?
I've closed the browser window that shows my connection. How can I get it back?
If you accidentally lose the web browser window confirming your connection, type https://www.btopenzone.com:8443/home into your address bar and the window will reappear.
Tip: we suggest you bookmark this web page or add it to your favourites to easily find it again, should you need it.
Important note about logging out
You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.
If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.
* Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.
** International number is charged at your telephone provider's international call rates.
Need technical help with wi-fi?
If you've a problem, please see our common questions.