Connection Help
Connecting to the network
1. Select the Settings icon in your phone
2. Select Wi-Fi from the Settings menu
3. Turn Wi-Fi on
4. From the list of available networks choose BTWiFi
5. You are connected to the network!
Login to a Hotspot
Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:
(Or you can buy access from £4.00)
Forgotten your login details?
Help with account details
To end your session on the internet
Click on the log out from BT Wi-Fi button link to disconnect.
Note: if you accidentally lose the web browser window confirming your connection, type:
https://www.btwifi.com:8443
Important note about logging out
You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.
If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.
* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.
** International number is charged at your telephone provider's international call rates.
Connecting to the network
1. Select the Settings icon
2. Tap Wireless & networks
3. Press the wi-fi checkbox to turn wi-fi on, then tap Wi-Fi settings.
4. From the list of available networks choose BTWiFi.
5. Press Connect. You are ready to login and go online.
Login to a Hotspot
Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:
(Or you can buy access from £4.00)
Forgotten your login details?
Help with account details
To end your session on the internet
Click on the log out from BT Wi-Fi button link to disconnect.
Note: if you accidentally lose the web browser window confirming your connection, type:
https://www.btwifi.com:8443
Important note about logging out
You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.
If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.
* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.
** International number is charged at your telephone provider's international call rates.
Connect to a Hotspot
Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:
Forgotten your login details?
Help with account details
To end your session on the internet
Note: if you accidentally lose the web browser window confirming your connection, type: https://www.btwifi.com:8443
Important
If you're using Windows XP (SP2) or Windows Vista and view wireless connection status, you'll see BT Openzone described as an 'Unsecured wireless network' or similar. Windows XP (SP2) and Windows Vista describe most public access wireless networks in this way. Please ignore this. BT Openzone uses sophisticated 128-bit public key encryption during login to protect transfer of your data. Account traffic is encrypted and your account is password protected.
Important note about logging out
You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.
If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.
* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.
** International number is charged at your telephone provider's international call rates.
Connecting to the network
1. Select the Settings icon in your phone
2. Select WiFi from the Settings menu
3. Turn Wi-Fi on
4. From the list of available networks choose BTWiFi
5. You are connected to the network!
Login to a Hotspot
Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:
(Or you can buy access from £4.00)
To end your session on the internet
Click on the log out from BT Wi-Fi button link to disconnect.
Note: if you accidentally lose the web browser window confirming your connection, type:
https://www.btwifi.com:8443
Important note about logging out
You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.
If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.
* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.
** International number is charged at your telephone provider's international call rates.
Connecting to the network
1. Select the Settings icon
2. Tap Wireless & networks
3. Press the wi-fi checkbox to turn wi-fi on, then tap Wi-Fi settings.
4. From the list of available networks choose BTWiFi.
5. Press Connect. You are ready to login and go online.
Login to a Hotspot
Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:
(Or you can buy access from £4.00)
To end your session on the internet
Click on the log out from BT Wi-Fi button link to disconnect.
Note: if you accidentally lose the web browser window confirming your connection, type:
https://www.btwifi.com:8443
Important note about logging out
You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.
If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.
* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.
** International number is charged at your telephone provider's international call rates.
Connect to a Hotspot
Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:
Forgotten your login details?
Reset BT Broadband for home loginReset BT Broadband Business login
To end your session on the internet
Note: if you accidentally lose the web browser window confirming your connection, type: https://www.btwifi.com:8443
Important
If you're using Windows XP (SP2) or Windows Vista and view wireless connection status, you'll see BT Openzone described as an 'Unsecured wireless network' or similar. Windows XP (SP2) and Windows Vista describe most public access wireless networks in this way. Please ignore this. BT Openzone uses sophisticated 128-bit public key encryption during login to protect transfer of your data. Account traffic is encrypted and your account is password protected.
Important note about logging out
You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.
If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.
* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.
** International number is charged at your telephone provider's international call rates.
Download the app
To access this service, you must download the BT Wi-Fi app as directed during the set up process for the BT Mobile app. Download it here:
Forgotten your login details?
Reset BT ID loginHow to get access
You can buy a monthly subscription to get regular access to BT Wi‑Fi hotspots, or a voucher for short-term access here:
Buy wi-fi accessAlternatively, BT Broadband and BT Mobile customer receive unlimited free access to the UK’s largest wi‑fi network.
View BT Broadband deals View BT Mobile deals Start again